Assistant Store Manager (Metro Centre)

Why choose Reiss?   With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.  Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.   For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.  What's this role about?   As part of our Retail team, you'll be joining our newly opened Store in Gateshead, Newcastle on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.  What you'll be doing  Supporting with overseeing the day-to-day running of the store  Identifying opportunities to drive sales and maximize profitability  Achieving with the aim to exceed targeted KPI's  Inspiring the team to deliver exceptional service through regular service and product training  Implementing and maintain effective and efficient operational processes, procedures and administration  Supporting with recruitment and conducting performance/probation reviews  Deputise in the absence of the Store Manager  What you'll ideally bring to the role  You'll have previous retail management experience at a similar level  A passion for premium or luxury product helps, but we're open to all retail backgrounds  Have a proven track record of increasing overall business performance  Have a proven track record of delivering excellent customer service through your team  Be highly visual and have strong commercial product management skills  Be able to flex between the customer service, operational, technical and visual elements of the role  Be confident working under pressure and thrive in a fast-paced retail environment  Be self-motivated, focused and driven to achieve team and individual goals  Be a great people manager, able to bring the best out of your team  Have good written and verbal communication skills   What we'll do for you  Seasonal business wear allowance  Generous employee discount  Rewarding bonus and commission structures  Wellbeing and financial support through our Employee Assistance Programme  Low monthly cost health support through our medical cash plan  Fitness discounts  Family friendly policies including enhanced parental pay   25 days annual leave  Employee referral scheme  Career development opportunities  Apply now to start your story at Reiss…  #WeAreReiss  We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.   It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect .  We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.