Event Day Hospitality Managers

Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year. Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys. Our team is committed to providing the best experience and service for all of our visitors. ‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena. Overview: An opportunity has arisen for event day Hospitality Managers  to join us on a casual basis.  The main purpose of the role is to provide guests with an excellent customer experience serving a variety of food and drinks in our in-house concessions outlets. Hours of work: This role is offered on a Casual Worker basis with no guarantee of work. Shift assignments are fully flexible and may include early starts, late finishes and weekend working Rates of pay for this role start from £14.50p/h To have a confident and comprehensive knowledge of managing food and beverage service. Reporting to the hospitality management team, you will oversee the day-to-day operations of the hospitality team, ensuring smooth and efficient running of all services. Lead and motivate a team of hospitality staff, supervisors and managers, providing guidance, training, and support to maximise their performance. To be able to promote products, understand composite and processes, including menu, ingredients, allergens and service style, etc To deputise for line manager when required and take on additional areas of responsibility to ensure a smooth operation. Responsible for all aspects of stock control including monthly stock takes, par levels and ordering. To be fully conversant with key aspects of the till system and troubleshoot any issues that may arise. Actively problem solve any issues that may arise on shift and use initiative to work with other departmental managers to resolve issues and maintain excellent customer service. Implement and maintain high standards of customer service, ensuring guest satisfaction and resolving any issues in a professional manner. Actively work with other departments to ensure that guests have the best experience possible To be responsible for the management of all staff working in your area ensuring they are briefed and trained and that you develop and coach them throughout the shift. To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law. Maintain a safe and clean working environment, adhering to health and safety regulations. To deal with any customer feedback or complaints and report any service or quality issues. Able to work both independently and as part of a team and use own initiative to ensure a memorable experience for our guests. To take an active role in developing and training our frontline teams to ensure product knowledge and customer service is at the forefront. Implementing innovative ideas to enhance the guest experience. To be fully confident in all company systems and procedures at the CBS Arena  We are looking for someone who can demonstrate the following: Must have Previous experience in a similar role within the hospitality industry, preferably in a managerial capacity. Level 2 Food Hygiene certificate Proven experience of managing functions for 200+ guests Facilitating restaurant service of over 400+ guests Excellent leadership, communication and attention to detail skills Excellent communication and interpersonal skills, capable of building relationships with customers, staff, and colleagues. A customer-centric approach with a focus on delivering exceptional service. Sound knowledge of food and beverage operations, including cost control, and quality assurance. Strong organisational and problem-solving abilities, with attention to detail. Flexibility to work evenings, weekends, and public holidays as required Knowledge of licensing law A self-starter with a passion for excellence Able to resolve problems Able to work as part of a team and individually Able to work in a fast-paced environment Benefits: Choose your own hours – work when suits you Weekly pay Full training provided Free parking Discounted food and drink from our onsite outlets Opportunity to work as part of vibrant and exciting venue team