Customer Service Advisor, Responsible Gambling

Overview : Operations : Full Time : Closes 01/06/23 : Stoke-on-Trent : Full Time : Closes 01/06/23 : Who we are looking for : An individual looking to join our Responsible Gambling Support team with a desire to help and support customers.

You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.

Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling.

Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us. The position is offered on a full time basis working any five days from seven between 07:00-23:00.

In return, we offer a generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £26,978 per annum upon successful completion of training.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience :

• Exceptional listening skills.- Excellent communication skills.- Motivation to put the customer first.- Effective problem solver.- Passion for adhering to policies and procedures.- Willingness to learn.- Ability to multi-task; with strong attention to detail.- Displays an understanding to customers’ needs.- Confident decision maker to support our customers. Main Responsibilities :

• Providing support to customers who demonstrate signs of problematic gambling.- Using internal tools to assist and take ownership of customer enquiries.- Liaising with internal departments.- Escalating queries where necessary.- Promoting safer gambling.- Awareness of policies, procedures and licensing requirements. Dealing with responsible gambling queries and complaints. Want to become part of the team? : The benefits of working with us : Bonus Schemes : Recognition for your performance and hard work. : Company Pension : Preparing you for later life with a top pension. : Employee Assistance Programme : Supporting the wellbeing of you and your family. : Life Event Gifts : Your big occasions deserve to be celebrated. : Retirement Plan : Helping you prepare for later life. : Tax Free Childcare Scheme : A bit extra in your pocket to help with your little ones. : Income Protection : Your income is protected, just in case. : Stoke-on-Trent : We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location :

• Historically, the area found its fortune creating world renowned pottery.
• We benefit from great transport links due to our central location.
• The bet365 Stadium is home to Stoke City football club.
• Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to : Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits : On-Site Restaurant : Tea and Coffee Service : Great Commuter Links : Company Leisure Facility :