Guest Services Coordinator Shift Leader

Position Overview Join us as a Guest Services Co-ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.To supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments. What you'll get Complimentary nights with breakfast within Dorchester Collection50% F&B discount at selected restaurants at The Dorchester and Coworth ParkVery generous Employee Introductory Scheme offeredTeam members' awards and incentives schemesContributory pension scheme entitlement from date of commencementLife assurance cover for all team membersUniform laundered complimentaryComplimentary meals whilst on duty at our team members' restaurantsComplimentary Internet at allocated computers in team areasInterest free Season Ticket LoanOccupational Health, including subsidized massage treatments and health clinicsComplimentary Eye Test for VDU users What you'll do Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standardsAssist with Check in and Check outSupervise the billing, ensuring folios are up to date and accurateLiaise directly with the VIP guests ensuring all their needs are metDeal promptly and effectively with any guest concernsConduct a shift handover in conjunction with the Guest Service Manager at the end of each shift.To assisst the Guest Service Managers when neededTo be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangementCarry out on the job training with all Guest Service ReceptionistsAct as an ambessador of the hotelAttend any training courses may seem beneficial What you'll bring Passionate about hospitality and delivering a 5* service to our guestsCustomer service orientatedExperience of OperaExcellent IT knowledge including Microsoft OfficeGood written and spoken EnglishTeam player