Guest Service Coordinator

  • sunningdale
Position Overview Join us as a Guest Services Co-ordinator at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.To provide an exceptional guest experience, by anticipating guests’ needs in an intuitive manner and ensuring a seamless service is delivered from arrival through to departure. What you'll get Complimentary nights with breakfast within Dorchester Collection50% F&B discount at selected restaurants at The Dorchester and Coworth ParkVery generous Employee Introductory Scheme offeredTeam members' awards and incentives schemesContributory pension scheme entitlement from date of commencementLife assurance cover for all team membersUniform laundered complimentaryComplimentary meals whilst on duty at our team members' restaurantsComplimentary Internet at allocated computers in team areasInterest free Season Ticket LoanOccupational Health, including subsidized massage treatments and health clinicsComplimentary Eye Test for VDU users What you'll do To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.Check in/out and rooming according to the Coworth Park standards.To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.To drive buggies in a safe manner around the estate. What you'll bring Passionate about hospitality and delivering a luxury 5* service to our guests Would like to work in a 5* hotel environment Eager to learn and develop Experience of OperaGood written and spoken English