Customer Support Representative

  • Stanion
  • Architectural Decorators Ltd

Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?

If so, this could be the role for you!

Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.

We are looking for a Customer Support Representative to join one of our bust project-teams working in and around SE1 Borough Road

Main Duties

  • Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
  • Collecting KPIs upon work completion, and logging the results
  • Arranging appointments for workers and subcontractors where necessary
  • Building good relationships with the residents

Essential Skills/Knowledge

  • Driving license is essential
  • Strong face-to-face customer service experience
  • Good communicator, both oral and written
  • Flexible to accommodate the needs of the residents
  • Excellent time keeping and organisational skills
  • Basic IT knowledge
  • Knowledge with Windows, decoration, kitchens, bathrooms and doors

Package

  • Salary - £24,000 to £30,000
  • Hours - Monday to Friday, 8am to 5pm (1hr for lunch)
  • 21 days of holiday + bank holidays and Christmas closure
  • Birthday day off
  • Company branded uniform, PPE, Work Phone, iPad

Additional Information

  • DBS check will be carried out on your behalf at the companies expense
  • Eligible to work in the UK
  • Six Month Probationary Period
  • As part of the interview process you will be required to complete an aptitude test

Job Types : Full-time, Permanent

Salary : £24,000.00-£30,000.00 per year

Benefits :

  • Referral programme

Schedule:

  • Monday to Friday
  • No weekends

Licence/Certification:

  • Driving Licence (required)

Work Location: On the road

Apply now

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