De&s/sda IT Service Desk Administrator

Details : Reference number :

• 249397 Salary :

• £20,500 - £26,400- Job grade :

• Other- Technical Specialist I Contract type :

• Permanent Business area :

• MOD - Submarine Delivery Agency - Information Management and IT Type of role :

• Information Technology Working pattern :

• Flexible working, Full-time, Job share, Part-time Number of jobs available :

• 3Contents

Location

About the job

Benefits : Things you need to know

Location

• MOD Abbey Wood, Filton, Bristol BS34 8JHAbout the job

Job summary :

• At Defence Equipment and Support (DE&S) and the Submarine Delivery Agency (SDA), we’re here to ensure the UK military is equipped, supported, and connected, as they protect life at home and overseas. We manage a vast range of complex projects to buy, support and supply vital equipment and services that the Royal Navy, British Army and Royal Air Force need, so they can operate safely and effectively.
• Our people push for best-in-class every day - because it helps keep our nation safe. So whatever your background, whatever your skillset, if you’re driven to set new standards, find your place with us. Job description : As part of the Information Management & IT function, your impact will be felt across the organisation, helping to embed new technology and tools, automate processes and improve data management. We'll support you to innovate, as you bring positive change and fresh ideas to the team. Don't settle for the status quo. Improve on what's gone before - and drive for what's next.

This role brings access to specialist training and lots of avenues for learning and progression - whether you're interested in developing new technical skills or reaching the next step up. You'll also benefit from a c.27% employer pension contribution. You’ll also have access to a wide range of employee networks, including the Women’s Inclusive Network, Race & Culture Network, Pride Network, Neuro Inclusivity Network - and many more. We recognise that the best people for the job may have commitments outside of work, so we’re pleased to promote flexible working to support our colleagues in balancing work and home life but this role will be mainly based on site.

DE&S (Defence Equipment & Support) and the SDA (Submarine Delivery Agency) are currently recruiting for IT Service Desk Administrators to join one of our forward thinking and progressive teams based in Bristol, Yeovil and Donnington giving you a fantastic chance to form an integral part of our IM&IT (Information Management & Information Technology) function.

In return, this entry level role could be the perfect opportunity to start your career in both the IT industry and the Civil Service, providing you with the opportunity to gain experience in 1st and 2nd line technical support, a mix of Business-As-Usual and IT Project-based duties, and exposure to the broader Information Management & Technology function. You will also benefit from a range of training and development opportunities over the course of your career with the Civil Service, including in-house and industry standard courses and certifications.

Please note attendance to the stated site is required for this position with some home working.

About the role In this role, you will have the opportunity to:

• Deliver Service desk support activity, gathering customer Information to identify the reason for the call.
• Assess Customer software or hardware issues and attempt resolution or escalate where appropriate, to agreed service standards.
• Action permission requests, asset management, account services, basic information workspace administration.
• Provide technical advice and guidance to Customers.
• Perform initial front-line support to customers
• Grow your Technical knowledge across the IT landscape and Operational teams.
• Regularly share knowledge of common issues and working collaboratively with 2nd Line Support on how to resolve them

Person specification :

• Experience of customer service

It would also be great if you can demonstrate any of the following desirable criteria:

• Management of incidents
• Use of a help desk ticket system

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Service Delivery and Operations - Awareness
• Change and Transformation - Awareness
• Managing a quality service - CSBC2
• Working together - CSBC2

Benefits : We're pleased to offer a generous benefits package to support everything from your work-life balance to your bank balance, including:

• 25 days’ holiday a year, plus 1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• A market-leading employer pension contribution of around 27 percent, an annual performance-based bonus, and recognition awards
• Flexible and hybrid working wherever possible, to support your work-life balance (though some attendance to the stated site is required)
• Acc