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At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.Dare to make an impact? YOUR ROLEYou will collaborate with Front Office, Supply Planning, and other functions in Adhesive Technologies mainly via Service Cloud cases.Manage stock shortages, in case of shortages and force majeures, including Management of finished goods, raw material, and force majeure capacity.You will be responsible for the management of out-of-stock allocation rules for Sales Orders & Purchase Orders.Manage product lifecycle Phase out/in – ensuring stock depletion and coordination with Front Office and Planning.You will take responsibility towards the customer for the resulting Customer Service performance, being a major contributor for Customer Experience.Carry the “Customer Centricity” mindset to provide a concise and low-effort support experience to our diverse customer base.Ensure internal stakeholders’ activities (Logistics, Supply Planning) are driven by priorities of the customers.Complying with Henkel Corporate Standards at all times. YOUR SKILLSA customer focused attitude with excellent communication skills.Previous experience within a customer service, supply chain or a logistics role.Understanding of logistics, inventory management, supply chain processes.Excellent problem solving and good influencing skills.High level of organisation and time management skills.MS Office knowledge.SAP knowledge (or similar ERP systems) is desirable.Fluent in either German, French, Spanish or Italian would be an advantage. At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.