Finance Shared Services Manager

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : No Degree Travel Percentage : 0%We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversityto deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the roleThe Finance Shared Services Managerwill be responsible for managing a high performing team of Customer Service Agents who deal with settlement/payment related queries.Motivating and engaging with agents across the team on a 1 to 1 basis to ensure the best performance and working closely withLOB to support a seamless customer experience.Key Responsibilities:Manage and oversee work allocationManage queries with agreed SLA’sProduce timely, daily/weekly/monthly MIProduce quarterly business packs for the regionsDaily/weekly huddles with the teamMonthly121’sQuarterly development conversations with the teamShare feedback and recognitionDocument in all performance and attendance matters in WorkdayAdhere to FIS policiesEnsure succession planning takes placeImplement an effective quality frameworkEnsure SOPsare up to date.Build strong relationships with key stakeholders across the businessIdentify improvements and implement changeOversee and manage change impacting the teamExperienceEssentialProficient in MS Office, especially ExcelThorough understanding of paymentprocessingPayments, acquiring or finance industry experienceCustomer service experienceAt least 2 years management experienceDesirableExperience of payment/banking systemsSkills and AbilitiesEssentialHigh level of analytical skillsPassion for attention todetail and getting it right first timeAble to prioritize and deliver to deadlinesAble to manage multiple escalations at one timeAbility to look beyond the numbers to identify issues, anomalies and understand root causeAdaptable to changing priorities and requestsStrongwritten and verbal communication skillsAble to manage multiple deadlinesAdaptable to changing priorities and requestsStrong written and verbal communication skillsVerbal and written communication skillsDesirableAbility to manage colleague workloads to supportoverall teamPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please seethe Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferredsupplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass