Customer Service Adviser

Job Title :Customer Service Adviser

Job Overview

YourPlumber provides plumbing, heating and air-conditioning services to homes and businesses across Dorset.

Main duties

The position is to join our office-based team in providing service to our customers and supporting the field based technical team.

The role will include:

• Scheduling engineer visits to customer properties
• Making outbound customer satisfaction follow up calls after we have carried out plumbing and heating services
• Invoicing work to customers
• Liaising with suppliers to order parts as required

Required skills

• Confidence to talk to customers, with excellent communication skills
• Good time management and organisational skills and an ability to prioritise workload
• IT skills (MS Office not essential)

Benefits

• Pension
• 20 days paid holiday plus bank holidays off (pro-rata for part time)
• Job Type: 30-40 hours per week

Salary : PAYE £21,000 per annum (pro-rata for part time)

Work remotely

• No

Job Types : Full-time, Permanent

Salary : £22,880.00 per year

Benefits :

• Casual dress
• Company pension
• Employee discount
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Language :

• English (required)

Work Location: One location