Field Service Engineer

We are currently looking for a Field Service Engineer to join our busy team in Enniskillen area/North West Ireland!

The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers.We have a large team of Field Service Engineers nationwide.You will beresponsible for the direct management of customer service and work independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elementsof Glory Global Solutions equipment.For entry level and beyond we provide full training and career progression.

Contract Type : Full Time, Permanent

Field Service Engineer Duties :

• Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required.
• Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
• Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications.
• Plans and prioritises workload to achieve business aims and meet customer needs.
• Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine.
• Documents system problems and preventative maintenance in customer site log.
• Gathers and records machine information to monitor performance.
• Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance.
• Make recommendations for improving service, reliability and performance of equipment.
• Escalates difficult technical problems by seeking timely advice or assistance from technical support.
• Establishes preventative maintenance schedules and implements according to company specifications.
• Assigned other job responsibilities within scope of position and to meet business demands.

Field Service Engineer Requirements : Education Level :

• Experience in a similar customer facing environment working to achieve customer service levels.

Qualifications:

• Mechanically competent to a high standard.
• Electro-mechanically and IT competent to a high standard.

REQUIRED SKILLS AND COMPETENCIES

To perform in the function successfully, individuals must be able to perform each essential duty satisfactorily and the requirements listed below are representative of the knowledge, skill, and/or ability required.

• Mechanically competent.
• Understands local Health and Safety regulations and works within company guidelines.
• Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance.
• Is flexible and can prioritise, plan and monitor own activity, performance and progress.
• Possesses first class customer service and communication skills; written and oral.
• Logical trouble shooting skills and capability to isolate problems at PCB or component level.
• Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings.
• Understanding of AC/DC power distribution and digital/analogue circuitry.
• Must be available for on call (on a rota including weekends with additional payment).
• Must be able to work autonomously and with mínimal supervision.
• Holder of a Drivers Licence.

Field Service Engineer Benefits :

• Company car provided
• 25 days' holiday a year with the opportunity to buy up to five additional days each year
• Competitive Company pension scheme
• Ongoing training and development
• Private medical insurance for all employees
• Life assurance
• Employee assistance programme
• Loyalty awards
• Employee wellbeing events and Mental Health First Aiders
• Free office parking (main offices)

About the Company : GLORY has a positive, friendly and customer focused culture. We are looking for a Field Service Engineer to join our growing business and Field Service Engineer team to look after our retail customers.You will receive ongoing training and development andexcellent benefits.

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their u