Field Applications Scientist

We are looking for a highly driven and motivated individual to join the Applications Support team as a Field Applications Specialist. This role will suit someone with a strong dedication to customer service and satisfaction.

The Details...

The role is highly technical and involves providing pre-sales activities, including presentations, seminars and technical calls. The Field Applications Specialist (FAS) will be supporting customers in all stages of the technology, including experimental design,use of ONT's software and data analysis. Responsibilities include providing specialized expertise to assist with complex and technical customer inquiries, providing technical advice focusing on ONT's technology and interacting with the Technical Support andCustomer Solutions Departments as required.

Other responsibilities include:

• Participating in the organization and running of seminars, exhibitions and "on-site" activities at key accounts and congresses in the relevant territories
• Handling key customer relationships from a technical perspective to ensure success using Oxford Nanopore products
• Tracking, recording and documenting relevant information from all technical inquiries from customers and prospective customers into the CRM
• Monitoring the competition, market development and reporting findings

What We're Looking For...

You'll have a proven background of lab experience with a knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparationmethodologies (DNA isolation, fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. You'll be used to working in a fast-paced, multi-tasking environment with the ability to efficiently work on and manage many prioritiesat one time. Your communication and interpersonal skills are a key strength, and you have the technical proficiency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; and to provide informationback to customers in a conducive, courteous, positive and professional manner. You're able to work effectively both with internal departments and internationally. Proficiency in other languages would be advantageous.

We'll expect you to have a PhD in life sciences or equivalent commercial experience. Commercial experience should be in a support or customer facing role. You're a confident presenter that is comfortable communicating with, teaching or training other scientistsand have excellent troubleshooting, writing and editing skills. You're a proficient user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. If you're also proficient with data visualization, analysis techniques and programminglanguages such as R, Python (Numpy, Pandas), this would also be helpful.

Frequent travel is a part of this role.

We offer phenomenal benefits to include competitive salary, sick pay, long term incentive plans, generous bonus and wonderful career opportunities!

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