Facilities Helpdesk Officer

  • Halesowen
  • James Andrews Recruitment Solutions Ltd

Our client, based in the West Midlands, is currently recruiting for a Helpdesk Facilities Officer on a permanent contract.



Check out the role overview below If you are confident you have got the right skills and experience, apply today.

The position is due to start on notice on a full-time basis. The salary is circa. £25,000 plus further benefits.


The ideal candidate will have experience with property repairs and be willing to have a basic DBS taken out.


Duties will include (but are not limited to):

Working on a busy helpdesk dealing with approximately 200 repairs requests per week

Ensuring requests are sent to correct teams and more urgent repairs are escalated appropriately

Providing accurate and value for money quotes of works

Always ensuring customer service is at the forefront of communication


Experience required:

Property repairs and maintenance

Helpdesk support


Skills, knowledge and expertise required:

Strong written and communication skills

Understanding of health & safety and statutory environmental requirements

Knowledge of management of asbestos, fire safety and legionella


Rewards and Benefits:

Flexible daily working hours

25 days holiday + bank holidays

Supportive team environment


Working hours:

37.5 hours per week

Monday – Friday

9am-5pm


Please note that you require recent experience to apply for this role.


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.