Process Control Technician

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.Do you have proven experience and technical knowledge? Do you want to work for a company who pride themselves on their people and excellence? Then look no further!We currently have a Process Control Technician position available for a motivated individual to join our team based in Exeter. Joining us on a full-time, permanent basis, you will receive a competitive salary of £41,500 per annum (inclusive of 20% shift allowance). In the development of this role, you will be supported with a Process Control Technician levels 1 to 6 progression scheme where you can receive up to to £51,080 per annum, plus, overtime opportunities, company benefits + rewards.”About the role:As the Process Control Technician, you will support the Drinking Water Services Process Control Team Manager in the central control of water treatment processes, and strategic distribution network operation.You will ensure process and network optimisation through the use of remote-control technology, and effective communication with the field delivery team. To ensure the best cost, least energy, carbon and chemical efficient operation is identified and communicated to the relevant field teams in real time.Shift Pattern:You will be on a 12-week shift rotation which entails 6 days on (consisting of 2 mornings, 2 afternoons and 2 nights) 4 days off, with a 12 day break at the end of the rotation. The shift pattern is inclusive of the standard 23 days annual leave with any further leave accrued from years of service to be taken in the usual way with Manager approvalWhat you’ll be doing:Coordinate the day-to-day outputs of water treatment works and the demands of the strategic distribution network so that customer supplies are maintained to the required quantity, quality and service standardsEffectively monitor, manage, and control all of the appropriate Bournemouth Water Assets in line with company and regulatory processes and proceduresEnsure out of hours Water Treatment alarms for all necessary Water Treatment Works are acted on in line with company SLA’s and adhere to strict escalation proceduresProvide technical information to the operational management team during events and incidents, ensuring all relevant reports and handover documents are written and sent out to all appropriate stakeholders, ensuring details are kept relevant and up to dateTo work with the Water Production and Network Technicians to resolve site alarm issues, react appropriately to process trends and alarms from any DWS sites to ensure appropriate mitigation actions are undertaken by field-based staffCommunicating at all levels within the business and with stakeholders to ensure the DWS assets are maintained and operated to optimum standards, and represent the Process Control team in change management projectsEnsure the effective and efficient operation of the Water Distribution Network through the interpretation of centrally available operational information togetherWork with the Control Centre Alarm Team and NSA Asset Performance Team to optimise the establishment, review, remote management, appropriate and effective response to Drinking Water asset alarmsNotify the appropriate functional manager or their nominated deputy of potentially serious operational problems in accordance with the company’s trigger pointsThe role involves working a 24/7/365 shift pattern The role is based in Exeter. However, there may be occasions, due to incidents or disaster recovery testing where a temporary alternative work location may be specifiedWhat we are looking for:5 GCSE or equivalent inc Maths, English and a Science subjectProven experience of effective teamworkingAbility to effectively communicate with people at all levels; including customers and stakeholdersEffectively use IS systems and corporate systems and to analyse data and informationAble to prioritise and plan work effectively and deploy resourcesUnderstand the operation and control of water supply and networks and water treatments worksBe able to understand and interpret technical information from a range of sourcesAbility to remain calm when under pressureDemonstrates a flexible approach to working hours and participate in formal working arrangementsWhat's in it for you:At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:Generous holiday allowance plus bank holidaysBuy or sell annual leave to offer you extra flexibilityBuy a bike and safety equipment tax-free, through our Cycle to Work schemeWe offer free car parking at the majority of our sitesTake up to 26 weeks’ additional maternity leaveShare your parental leave and split your time off to care for your child how you chooseInvest in Pennon Group plc through our employee share schemesWe support our people by offering a free, confidential Employee Assistance ProgrammeLook after your wellbeing with our Champion Health support platformEnjoy free eye tests and discounts on frames and lenses at SpecsaversEnjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though PerkboxA range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and moreA discretionary BonusCompetitive Contributory PensionAnd plenty more!Closing Date: Friday 20th September 2024If you are looking for a new challenge, please click apply now to be considered as our Process Control Technician - we look forward to receiving your application.Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.