Sales Consultant

We are currently working with a local Leisure Provider to recruit for a Sales Consultant based in Brentford.

You will be expected to drive team sales, strong customer service and member retention.

Duties :

• Be accountable for individual sales for an assigned center and achieving an individual sales target on a monthly basis.
• Become a product expert, sharing your exceptional leisure knowledge and passion with customers and colleagues.
• Keep up to date with the latest fitness trends in the Leisure industry to share your knowledge with customers.
• Maintain activity levels in all areas of telephone contacts e.g. cold calling, follow up calls, enquiry handling, 7 Day and 30 day calls and calls to ex members on daily basis
• Working towards set target and KPI’s with the aim to exceed expectations
• Working towards sales targets and meetings weekly and monthly KPI’s
• Monitor and track all personal activity levels and sales results on a daily basis, using correct procedures and systems
• Negotiating, persuading, and influencing in order to achieve the best outcome
• Using a variety of sales techniques in order to achieve success and close sales
• Sourcing new members through a variety of methods
• Understanding of all systems and POS procedures.
• Ensure all customer details and the full sales process is logged on the CRM system.
• Be responsible for personal time management.
• Shift work includes late shifts and weekends will be required to the required standards and to achieve an above budget performance for the number of membership sales.
• Servicing the needs of your existing customers, looking at ways to improve retention
• Always checking in with current members to ensure they are getting the full use of their member benefits
• Looking as ways to improve customer retention.
• Deliver exceptional service to all customers and potential customers of the Centre
• Achieve KPIs and sales targets set by CRM and central support
• Ensure the efficient and effective operation of the reception area
• Monitor and control entry to the Centre
• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices
• Assist customers in weighing up their options, supporting the right choice of membership each individual customer
• Positively and proactively drive retention, adhering to the Lampton group sales driving and reporting procedures
• Manage Prospects database and contribute towards lead generation in accordance with marketing planning, including outreach
• Accurately undertake cash handling and reconciliation procedures and administrative duties
• Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers.
• Assist in the communication and promotion of the centre’s services, ensuring all information given is correct and up to date.
• Ensure that the reception area is secure and maintained to the required standards of cleanliness and repair
• Deal with complaints

This role will be working on shift patterns, including weekends on a rota basis: Early 09.00 -5:30, Mid 11:00 - 19:30, Late 13:00 - 21:00.

Weekend finishing time would be no later then 6.30pm.