Events Operations Assistant Manager

Position Overview Join us as a Events Operations Assistant Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.Our Events Operations Assistant Manager assists in leading our Events teams to deliver the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests. What you'll get Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive: Very generous Employee Introductory Scheme offeredComplimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.Team members' awards and incentives schemesContributory pension scheme entitlement from date of commencementOnline benefits & discountsLife assurance cover for all team membersUniform laundered complimentaryComplimentary meals whilst on duty at our team members' restaurantsCycle to work schemeOccupational Health, including subsidised massage treatments and health clinicsSocial events throughout the year - including our winter ball, summer party and regular pub quizzes! What you'll do A day in the life of our Events Operations Assistant Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Events Operations Assistant Manager accomplishes would be lengthy but the list below is essential to know. Our Events Operations Assistant Manager is responsible in assisting the Events Operations Manager in leading and coaching their team to provide service excellence across the 240 acres of parkland. Providing luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property. They are responsible for assisting the Events Operations Manager in ensuring the smooth running of both departments throughout the day to deliver the best guest experience. Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of our Events Operations Assistant Manager is to live their behaviours to continue to create our legacy. Our Events Operations Assistant Manager is entrusted with coordinating and planning for all of the guest’s stay, through research and communication with all departments to create a memorable stay.Communication is what keeps our departments running perfectly. Our Events Operations Assistant Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.As a senior member of the Events team, our Events Operations Assistant Manager will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. What you'll bring All of our employees are ambassadors of our Vision, Values and culture. Our Events Operations Assistant Manager do this with all they do.We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.English is the primary language used in our hotel. Our Events Operations Assistant Manager must feel comfortable communicating in this language. Previous experience in a luxury 5* hotelStrong communication skillsExcellent written and spoken English, as well as good IT skills, including the use of Microsoft Office