Sales Co-ordinator

Job Description Sales Co-ordinator

Job Title : Sales Co-ordinator

Positions : Full Time

Department : Sales

Reports to : Sales Manager

Location : Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL

• Responsibilities and Duties _
• To process orders accurately and with 100% fulfilment where possible ensuring all deadlines are met
• Coping well under pressure
• Deal with customer requests - line forms, images, specs, QA requirements, data analysis
• Ensuring customers re work requirements are met and communicated to the relevant departments
• Input and manage monthly forecasting, liaising with merchandising on a regular basis
• Attend meetings with customers to discuss stock levels, future buy availability and service efficiency
• Handling customer queries - delivery discrepancies, price queries and other account queries
• Ensuring backorders are completed on a weekly basis and orders are updated accordingly
• Work as part of a team & support colleagues where possible, provide holiday cover
• Provide excellent customer service at all times
• Processing of reports to ensure orders have been processed accurately and with 100% fulfilment where possible
• Problem analysis and problem solving
• Skills and Desirables _
• Computer literacy and working knowledge of relevant software tools (i.e. Microsoft software including Excel, Outlook and PowerPoint)
• Exceptional attention to detail and accuracy
• Excellent Time management and organisation
• Excellent written and verbal communication and strong persuasion skills
• Company Benefits _
• 33 days' annual leave
• Free parking on all sites
• Complimentary drinks
• Canteen facilities which include vending machines supplying hot beverages
• Staff discount on all our products
• Employee Assistance Program
• Refer a Friend Scheme
• Training and development
• Eye care allowance
• Exclusive discounts on cinema, holidays, days out, eating out and much more
• Long service incentives and rewards
• Annual bonus scheme

Come and join us to celebrate 30 years of business

Job Types : Full-time, Permanent

Salary : £21,000.00-£22,000.00 per year

Benefits :

• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• What are your salary expectations?

Experience :

• Customer service: 2 years (preferred)

Work Location: In person