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£24,552
Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a colleague of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.
We have an exciting opportunity to join our Customer Service Team within Liverpool Street Station as a Platform Host (Train Dispatcher) - Night Link.
The Role
The purpose of this role is to provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance the customer experience at our station.
Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is an important aspect in this role.
This colleague would be responsible for the safe, punctual dispatch of trains and work in accordance of the rule book and operational standards, whilst maintaining excellent customer service in a fast-paced environment.
In addition, the role will also include the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey.
During disruption, this colleague will be required to provide support and assistance to our customers.
The role will involve working with our Drivers and Conductors to ensure smooth communication and service.
As part of this role, the post holder will be required to comply with safety regulations, reporting faults, hazards, and collaborating with other areas of the business when required.
Full uniform will be provided, to ensure that you embrace our values and brand as a business.
What we are looking for
Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).
To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:
- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity