.. Manager. Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Address unsuccessful or inadequate remediation of customer issues. To ensure the out of hours services, and reporting work effectively .. read more
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.
We’re here for the first step, the next step, and the big step.
You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!
We are looking for someone to join our Employee Relations (ER) team on a 6 month Fixed Term Contract to help drive standardisation and excellence in Employee Relations across the business. You'll take ownership of high-level ER issues, providing professional guidance and advice on employment law and business practices. With your expertise, you'll contribute to process development and deliver impactful training solutions.
Role Responsibilities:
- Plan, organize, and deliver ER training for new managers, ensuring their learning is completed.
- Conduct group and individual training sessions on ER process and policy.
- Continuously review and update training content for relevance and effectiveness.
- Assess manager capabilities and evaluate training methods.
- Collaborate with Learning & Development to align plans and utilize technology.
- Manage complex ER cases, including dismissals and appeals.
- Advise on escalated absence cases and key review dates.
- Support HR Business Partners and provide information for operational scorecards.
- Work closely with HR shared service function and provide ER updates and training.
- Assist with ACAS queries and ET1 claims, managing potential claims.
- Undertake short-term projects and provide data analysis for ER function.
- Offer mediation for conflict resolution.
- Provide accurate information on policies, procedures, and company terms.
- Stay updated on employment law and recommend improvements.
Skills, Qualifications and relevant experience:
- CIPD qualification or working towards it.
- Qualified Mediator or working towards it (advantageous).
- Full clean driving licence.
- Excellent communication skills.
- Ability to adapt communication style to different audiences.
- Evaluation of training methods and identifying needs.
- Setting realistic deadlines and facilitating adherence.
- Experience with HR information systems and data interpretation.
- ER caseload management.
- Proficiency in Microsoft Office, especially Excel and Word.
- Experience in conflict resolution and coaching managers.
- Familiarity with employment law, policy changes, and unionized environments.
- Strong attention to detail and accuracy.
We encourage flexible working to fit your individual needs, as well as the team’s - that could be from the office, from home or a mixture of both.
We also offer excellent benefits such as up to 15% annual bonus, great pension, a range of retailer discounts from our clients and much more.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
Reference Number: HER918680-3195126
Location: Morley / Hybrid