Dna Workflow Supervisor

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description : Job purpose To drive and direct a team of DNA Analysts to profile DNA samples for loading to the National DNA Database within contractual Turnaround Times (TATs) to the highest quality standards and efficient manner. This includes, predicting profiles of work and effectively managing resource.

Line management and development of DNA analysts is another area of responsibility, to ensure necessary skills available across the DNA Unit to meet service requirements and provide effective succession planning.

Key Responsibilities and Accountabilities: Follows all the key responsibilities within a DNA Analyst role, and in addition:

• Motivate a team of Senior DNA Analysts and DNA Analysts with clear direction and targets to achieve maximum output
• Efficiently organise and monitor sample throughput, from Pre-PCR to Analysis.
• Liaises with other teams and ensures any deviations from turnaround times (TATs) and overdue samples are investigated and completed promptly.
• Able to identify excess time capacity to allow resource to be deployed to other areas and ensure adequate resource
• Utilise KPI reports to manage workflow, track samples, monitor performance trends, including capturing dips in performance and addressing these before contractual service delivery effected.
• Communicate effectively with staff, ensuring awareness of progress and issues across process and shifts
• Works with DNA Team Leads to achieve organisation goals and objectives
• Line management DNA Analysts, to ensure continued personal and professional development though PDPR process; manage any quality issues or non-conformances and on-going development
• Work alongside DNA Team Leads to manage absence and service delivery, plan effective training and identify any skill gaps
• Live work, using this time to assess environment, ensure procedures are completed to highest standards, monitor and promote Good Laboratory Practice (GLP)
• Step up to act as Team Lead if required
• Manage resource for technical, quality and improvement tasks alongside live work.
• Embeds a Continuous Improvement (CI) culture and drives implementation of changes

Qualifications : Essential Knowledge, Skills and Experience:

• Excellent communication skills
• Excellent time and process management skills
• Ability to direct staff and effectively manage a process
• Innovative problem solving skills
• Understanding of operational efficiency techniques
• Good interpersonal skills with the ability to develop and mentor others
• Competent laboratory skills with excellent knowledge of GLP
• Strong decision maker

Preferred Knowledge, Skills and Experience:

• Previous experience of managing workflow
• Previous experience in goal and objective setting
• Line management/Management training

Person Specification: The values on which Eurofins Forensic Services is founded are; Customer Focus, Quality, Competence & Team Spirit and Integrity.

• Operates within the company’s core values and demonstrates these daily
• Customer focused with excellent awareness contractual needs
• Takes personal responsibility for quality and timeliness of work
• Effective communications at all levels, including customers
• Delivers results through others with little or no oversight and continually striving to improve these and challenge procedures that need improvement
• Planning and organisation skills to achi