.. our Despatch team. Job Role Despatch workers must be able to work in a fast paced, physically demanding environment, be flexible to working shifts and overtime and take pride in delivering a first-class service to Rodo customers. Tasks include: Accurately picking & packing large volumes of products .. read more
Duties : Main Duties
- Strives to achieve performance standards for timeliness and accuracy of orders and invoicing.
- Processes all incoming sales orders from customers and sales representatives accurately and efficiently.
- Reviews back-order data to determine customer service outputs.
- Follows the returns process through to refund or exchange.
- Daily contact with customers, resolving issues and handling escalated queries.
- Supports the delivery process and liaising between logistics, sales and warehouse departments.
- Maintains strong customer relationships through regular follow-up calls.
- Liaises with couriers and is committed to excellence in all client relationships.
- Sales order book management (enabling accurate visibility of order book/due dates).
Essential requirements :
- To have proven experience in a Customer Service role,
- To be able to prioritise your own workload and work under your own initiative.
- To be adaptable to change and willing to embrace new ideas and processes.
- To be able to work in a fast-paced varied environment and be able to work under pressure.
- Excellent written and verbal communication skills.
Salary :
- £12.50 per hour
Hours :
- Monday - Thursday 8.45 - 17.00 and Friday 08.45 - 15.45 (half an hour unpaid lunch on each day).
Job Types : Full-time, Permanent
Pay: From £12.50 per hour
Benefits :
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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