Customer Service Coordinator

Our client is a leading removals company dedicated to providing exceptional service, is currently seeking a skilled and experienced Customer Service Coordinator to join their dynamic team based in South London.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

Responsibilities:

• Provide support to customers throughout the entire moving process, ensuring a smooth and satisfactory experience.
• Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
• Maintain accurate records of moving complaints, their causes, and resolutions.
• Monitor and respond to online and email reviews appropriately.
• Coordinate and manage some moving client files as required.
• Address and resolve moving customer queries and complaints promptly and effectively.

Requirements:

• Strong customer service skills are essential.
• Experience in handling complaints is preferred.
• A negotiator with strong conflict resolution skills.
• Moving industry experience is advantageous but not essential.
• Ability to manage multiple tasks and coordinate effectively.
• Excellent communication skills, both written and verbal.
• Detail-oriented with strong organizational skills.

If you meet the above criteria and are interested in joining a successful removals company, please contact Alchemy today.