Customer Service Co-ordinator

  • birchwood

Customer Service Co-ordinator

I'm currently recruiting for a Customer Service Co-ordinator to be based in Birchwood. This is a 6-month contract to work for one of the world's leading manufacturers of highway machinery and diesel engines.

Hourly Rate: £21.17 Umbrella

Location: Birchwood

Contract: 6 months

As a Customer Service Co-ordinator, you will be the first point of contact for customers who have inquiries. You will deal with Quotes, orders, invoices and so much more.

The Job : This position is the initial point of contact for the dealer and end-user on customer service and order process issues

  • Dealing with customers in relation to products and quotes
  • Preparing customers' quotes using internal catalogs whilst working with internal teams if items are out of stock
  • Dealing with order status inquiries, and conducting investigations if necessary
  • Dealing with policies; explaining procedures and assuring parts are returned for legitimate reasons

Essential Skills :

  • Customer Service experience
  • Great communication skills, written and verbal
  • SAP, Microsoft office, including excel