.. someone self-motivated. As a business we also want to offer flexibility and autonomy where we can on how you manage your responsibilities to suit you, even working from home at times to help this. Here's the kicker, we don't care on your education apart from PT certificate. We care more for who you are .. read more
Charterhouse Claims are a Claims Management Company based in Sale, Manchester, that specialises in PPI, Plevin, Payday Loans, Irresponsible Lending & PCP Claims.
Have you previously worked as a Customer Service Agent dealing in Mis-sold PPI or similar financial services and are now looking for a new opportunity?
Due to continued expansion, Charterhouse Claims are looking to recruit a Customer Service Advisor to join our expanding team in Sale.
This is a permanent, full time position working Monday to Thursday with an early finish incentive on Friday’s.
You will be speaking to clients to obtain information that we require in order to process their Claims. This is not a sales role and you will not be cold-calling clients.
If you have a passion for delivering great customer service, love working in a team environment and have great communication skills, this role is perfect for you!
The role will include daily tasks including;
- Contacting existing clients to obtain further information
- Chasing existing clients for required documents
- Contacting existing clients to request they sign new documents where required
- Updating existing clients on the progress of their claims
- Working alongside the Administration Team to ensure that all necessary documents or requests sent to clients are dealt with
- Updating the CRM to ensure cases are at the correct stage
- A fantastic telephone manner
- Good communication skills
- Confidence in speaking to existing clients and assisting them through their claim journey
- Good organisation skills
- Attention to detail
- Be customer focused
This role will suit somebody who has previously worked in the Claims Management industry dealing Claims.
STRICTLY NO RECRUITMENT AGENCIES
Job Types : Full-time, Permanent
Salary : £22,500.00-£23,500.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sale, M33 7PE: reliably commute or plan to relocate before starting work (required)
Salary : £22,500.00-£23,500.00 per year
Benefits :
- Company events
- Company pension
Supplemental pay types:
- Bonus scheme
Experience :
- Customer Service: 1 year (preferred)
Ability to Commute:
- Sale (required)
Ability to Relocate:
- Sale: Relocate before starting work (required)
Work Location: In person