Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands!! Ifyou enjoy a fast-paced environment, have a high level of customer care and attention to detail, this could be the role for you!

Hours : 40 hours per week (5 x 8). Any 5 days from 7 including weekends,

Employee Benefits

A competitive salary
Internal progression opportunities
Excellent training package and ongoing support
33 holidays a year
Social events
50% off Highstreet rewards
Access to a private Box at the MEN Arena
Draw for tickets to Manchester United Games

Key responsibilities as a Customer Service Call Centre :

To always support the Digital Customer Service management team.
To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.
To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.
Process withdrawal and deposit requests on behalf of customers.
Carry out administration duties as and when required. i.e., logging deposit and withdrawal calls, customer complaints and self-exclusions.
Ensure customer account adjustments are dealt with accurately.
Be conversant with all Betfred Standard Operating Procedures, Bonuses and Promotional campaigns.
Assist with outbound campaigns, conversion, and reactivation of customer accounts.
Experience in dealing with customers at all levels essential.
Excellent customer service skills with experience of working in a fast-paced environment.
Professional telephone manner, with excellent listening skills.
Ability to build and maintain good working relationships essential.
Committed to improving levels of customer service essential.
Analytical approach to problem solving essential.
Competent computer skills including MS Outlook, Word, and Excel essential.
Ability to resolve support issues to final resolution and to a significantly high standard essential.
Flexible approach to work, with the ability to multitask.
A knowledgeable interest in Gaming, Casino and General Sports is essential.

We are Covid secure with regular cleaning and sanitizing stations, Perspex partitions between desks and Masks available.

P967707LFR5

**INDPENO

Apply now

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