Customer Service Advisor

Customer Service Advisors - Birmingham - £23,800 per annum plus benefits

Our client is a well-established company based in Birmingham, due to expansion they are now looking for an experienced Customer Services Advisors to join their team, helping customers across the West Midlands to benefit from Boiler replacements under a government initiative.

The role :

• Booking appointments
• Advising customers on home energy efficiency measures
• Providing advice and support on qualifying benefit criteria
• Submissions and paperwork - admin
• Customer relationship management
• Managing your own workload
• Inbound/Outbound customer service calls
• Friendly and approachable
• Confident and has a good approach with customers
• Computer literate and proficient with Microsoft Excel

Keywords - customer service advisor, advisors, ECO, Energy Efficiency, Utilities, boiler, boilers, boiler replacement, energy, admin, administrator, administrators, inbound, outbound, customer service, home energy, BirminghamResponsibilities:

• Assist customers with inquiries, concerns, and requests in a professional and timely manner
• Accurately enter customer information and update account details in the database
• Analyze customer needs and offer appropriate solutions or recommendations
• Upsell products or services to maximize sales opportunities
• Maintain a high level of product knowledge to effectively address customer inquiries
• Communicate effectively in both English and Spanish to assist bilingual customers
• Follow company policies and procedures to ensure customer satisfaction
• Handle and resolve customer complaints or issues with patience and empathy
• Adhere to phone etiquette guidelines to maintain a positive interaction with customers

Qualifications:

• High school diploma or equivalent required; college degree preferred
• Previous experience in customer service or a related field is a plus
• Strong data entry skills with attention to detail and accuracy
• Fluent in both English and Spanish (verbal and written)
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving skills with the ability to think critically
• Positive attitude and willingness to learn and adapt to changes

Job Types : Full-time, Permanent

Salary : £23,800.00 per year

Benefits :

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person