Customer Service Advisor

We have an exciting opportunity for a Fixed Term (3 month contract) Customer Service Advisor to be based at our depot in Birchwood. As Customer Service Advisor, reporting to the Head of Customer Operations, you will be responsible for administrative tasks relating to equipment at both on hire and post hire stages. You will maximise recovery revenue through contract management during the life of the hire, customer chargeable billing and dispute resolution. These administrative tasks will include customer and internal interactions in a bid to secure revenue where applicable.

In return you will receive a salary up to £25,000, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme an Lifestyle benefits - discount on selected high street stores.

Responsibilities include :

• Order extension management - proactive calls and audit actions associated including any operational driven contract changes to customers for ongoing hires
• Site moves fulfilment when requested, ensuring the customer is informed at all times
• Supporting operations and keeping customers informed where required with contract amendments, late delivery notifications and alternative machine requests
• Supporting operations with contract releases required liaising with credit control
• Process of machine exchanges and keeping customers informed throughout with effective communication
• Pre delivery and pre collection calls to support business efficiencies, to reduce potential aborted journey
• Management and set up of Telematics via portal when required
• Notifying customers & raising invoices for operational revenue recoveries.i.e. aborted journeys, fuel charges, damages etc
• Experience in aftersales administration in particular invoice queries and billing
• Strong organisational skills to maintain excel spreadsheet data
• Ability to negotiate with customers to balance both revenue for the business and customer retention.
• Proactive, high energy team player, ability to work closely with colleagues at all levels
• Strong verbal and written communication skills
• Able to balance a customer-oriented and a results-driven approach

In return you will receive :

• Competitive Salary
• 25 days annual leave plus bank holidays
• Westfield Health Cash Plan
• Auto Enrolment Pension Scheme
• Life Assurance
• Lifestyle Benefits - Discounts on selected High Street Stores

Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.

Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.

We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme.