Customer Service Administrator

Silverwood Recruitment is pleased to be recruiting for the position of Customer Service Administrator on behalf of our client within their Response Maintenance Team. This is an excellent opportunity for an individual seeking to contribute to a dynamic, fast-paced environment while enhancing their administrative skills. The Role: The successful candidate will assist the Response Maintenance Team with day-to-day administrative duties, ensuring efficient operations and supporting team workflows. This role requires strong teamwork, communication skills, and the ability to manage tasks professionally and effectively. Key Responsibilities: Managing Enquiries: Respond to email and telephone enquiries from internal teams and the public. Customer Service: Provide professional, courteous telephone support, ensuring inquiries are resolved efficiently. Contract Management: Oversee and maintain your specific contract, meeting deadlines, and keeping tenants, management, and contractors informed. Scheduling & Diary Management: Coordinate appointments, meetings, and ensure diaries are kept up to date. Record Keeping: Maintain accurate and up-to-date records. Team Support: Provide general administrative assistance to the wider Response Maintenance Team. Experience and Skills Required: Previous Administrative Experience: Desirable but not essential, as full training will be provided. Adaptability & Reliability: Ability to demonstrate flexibility, reliability, and adaptability in a fast-paced setting. Initiative & Accuracy Under Pressure: Capable of working independently while maintaining accuracy and efficiency under pressure. Computer Proficiency: Strong knowledge of MS Office, including Word and Excel. Planning & Communication Skills: Excellent organizational and communication skills, with the ability to work both independently and as part of a team. This is a fantastic opportunity for someone looking to develop their administrative career in a supportive and team-oriented environment.