Customer Relations Specialist

  • Thorne
  • Stoneacre Motor Group

About Us

  • Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. _
  • We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. _
  • We currently have over 2,700 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make. _

The Customer Relations Specialist will provide the highest level of customer care, service and resolution.

The Role / Day to Day Duties :

  • Maintaining records and progression of complaints
  • Communicating with branches / senior managers on a daily basis to achieve a satisfactory to outcome both the company and customer where possible
  • Liaising with external organisations such as our partner Finance Companies, Trading Standards and The Motor Ombudsman

Essential criteria (if you do not meet these criteria you will not be interviewed)

  • Excellent communication and customer service skills
  • Confident in speaking on the phone
  • Excellent organisation and time management skills with the ability to work to deadlines
  • Computer literate, especially with Microsoft Office / Excel

Beneficial criteria

  • At least 1 years’ experience in a Customer Service based role preferred but not essential
  • Experience in the Motor trade preferred but not essential
  • A competent understanding of the Consumer Rights Act preferred but not essential

We offer :

  • Working hours: Monday to Friday, 9 to 5
  • Onsite parking and canteen
  • Close to Thorne North train station (4/5 minute walk)
  • Career progression and ultimately ‘Careers for Life’ thanks to our commitment to promotion within the company.

Salary : £23,000.00 per year

Benefits :

  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Store discount

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Apply now

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