.. Enthusiasm, loyalty, a great team attitude, and the ability to work well under pressure. Professionalism: A professional manner with a keen ability to manage tasks efficiently. Why This Role is Exciting: Dynamic Environment: Join a team where a “pitch-in” mentality and high standards are the norm .. read more
CUSTOMER INSIGHT MANAGER
If the following job requirements and experience match your skills, please ensure you apply promptly.
Stockport, 2 days a week on-site
Up to £70,000
The Company:
Joining a UK based company who provides private health and life insurance to members. They partner with business to provide this offer to employees.
The Role:
As a Customer Insight Manager, you will be responsible for:
- Provide insights into end-to-end customer journeys
- Gathering insights from surveys and complaints and delivering true insights
- Conducts or commissions research to offer valuable insights for businesses
- Optimising customer journeys to enhance advocacy, loyalty, and customer experience
- Analyse Voice of customer and speech analysis
Skills/Requirements:
- Mentoring experience
- Insight and Analytics experience
- Matillion desirable
Interview Process:
2 stage process
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