Customer Service Advisor

NFU Mutual Stafford Agency - Customer Service Advisor - Job Role Profile

NFU Mutual's Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Customer Service Advisor.

As a Customer Service Advisor within our growing team, you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks with a ‘can-do’ proactive enthusiasm. You will also maximise inbound sales opportunities, cross selling to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.

This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual with the opportunity for future development within our business.

Full training in a friendly and supportive environment, will be provided.

In return for your hard work as a Customer Service Advisor you will be rewarded with a competitive salary and holiday allowance as well as a fantastic team environment, a bonus scheme, a commission scheme and career progression opportunities.

Duties include :

• Review and advise upon customer general insurance requirements
• Process all customer instructions for policy amendments to meet required completion standards
• Identify and initiate cross-selling opportunities and activities to new and existing customers
• Initiate proactive sales activity to create new business opportunities for the Agency.
• Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences
• Obtain appointments for our Financial Advisor to contribute towards our Agency target
• Working within Compliance Framework required by the Company / Financial Conduct Authority (FCA)
• Use of Microsoft Word & Excel as a minimum
• Develop and sustain effective working relationships with customers, all members of agency and NFU Mutual staff
• Comply with all applicable sections of the NFU mutual insurance compliance manual for the agency network, the agency guide and local agency procedures
• Maintain record keeping requirements for your role
• Produce correspondence to required time frames and quality standards
• Perform other duties as assigned by Management Team

Desired skills :

• Be able to communicate effectively, both written and verbal
• Possess good IT Skills (particularly Outlook, Word & Excel)
• Be able to demonstrate problem solving skills and use your own judgement
• Have a flexible and open attitude
• Be prompt, reliable and trustworthy
• Sales and customer service skills
• Be highly organised and able to work to deadlines

This position is based in our Stafford office.

Salary : £22,000 to £25,000 depending on experience

Working week : Monday - Friday 8.30am till 5pm

Total hours per week: 37.5

Qualifications required : Maths and English GCSE at Grade C or above

IT GCSE or equivalent

If you would like to discuss this position please contact James McCann on 01785 251051.

Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.

Job Types : Full-time, Permanent

Salary : £22,000.00-£25,000.00 per year

Benefits :

• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education :

• GCSE or equivalent (required)

Work Location: In person