Admin Officer

Administration Officer (AO) - Portishead

£12.84 per hour

6 month temporary booking

Full time, 37 hours per week

Monday to Friday, 8am to 6pm

Benefits

• Free parking and local bus stop nearby
• Competitive salary and benefits
• Opportunity to work for a dynamic and innovative organisation

Responsibilities

• Process postal correspondence efficiently, identifying urgent correspondence and escalating issues to management where required.
• Sifting returned Bio-metric Residence Cards and ensuring that appropriate action is taken in line with internal departmental processes and guidance.
• Respond to customers, both internal and external, to ensure appropriate information is shared.
• Produce high quality work which delivers a quality service for customers.
• Work in a professional manner and reflect Home Office values.
• Ensure accurate interpretation and secure provision of data to customers with adherence to General Data Protection Regulations (GDPR).
• Maintain daily recording of own statistical information feeding into the team's overall productivity.
• Assess the results of any checks and determine the required action in line with policy guidelines.
• Work collaboratively and effectively as part of a team demonstrating awareness of Home Office policies concerning Equal Opportunities, Diversity and Health and Safety.
• Share knowledge, best practice and support your team in their work.
• Support other teams as required and as workloads fluctuate.
• Treat all customers fairly, impartially, and with due respect in line with Departmental standards and Civil Service values.

Qualifications and Experience

• Previous experience of working in an office environment.
• Demonstrate effective time management, organisation, team working and decision-making skills.
• Ability to work flexibly and adapt to changing priorities.
• Commitment to delivering a high quality service to customers.

If you are a motivated and experienced Administration Officer with a strong track record of delivering high quality work, we would love to hear from you!

• At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
• _
• Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. _