Financial Assessments Team Manager - BAIC

About the Team and the RoleFollowing the internal promotion of the existing postholder, Warwickshire County Council (WCC) are looking to recruit an ambitious, knowledgeable, and motivated Team Lead, Financial Assessments and Benefits Advice to lead our dynamic team. WCC currently have approximately 6,000 Adult Social Care customers, although this number is expected to increase over the coming years. We currently use Mosaic to capture care information and this information interfaces with our Abacus solution to generate charges. We are currently piloting Better Care Finance as a means of promoting more self-service in completing financial assessments. This is an exciting time as we look to promote and embrace technology to deliver a service that is fit for the future and the anticipated increases in demand. The role will form part of the wider Transformation and Transaction Finance Management Team and will contribute towards decisions and strategies that will help the Council achieve its strategic priorities. Reporting to the Exchequer and BAIC Service Manager, the successful candidate will have the ability to direct and lead the team of 11 FTE’s in delivering the financial assessment service. They would preferably have experience of managing a team of a similar size or can demonstrate how they would manage a team of this size. You will have experience of working in a customer focussed environment, demonstrating patience, and understanding, and be able to deal with customers in a sensitive manner, whilst ensuring compliance with legislation, policies, and Information Governance. You will need to have the ability to interpret all types of legislation and financial policies connected to this position with the successful candidate demonstrating experience of undertaking complex financial assessments or having similar benefits assessment and claims experience with a thorough knowledge of relevant statutory requirements, including benefit legislation, regulations and ideally the Care Act 2014. You will be responsible for investigating and responding to disputes, appeals, complaints, improving the service and providing training where required. Candidates need to be able to work on their own initiative, without close supervision to deadlines, with strong organisational skills, able to prioritise work and resources with frequent interruptions. You will be motivated and a critical thinker with the ability to understand customer needs and resolve problems as well as build relationships with other services and organisations. The role will be offered on a flexible working basis, although the successful candidate will be required to work in our Bedworth or Warwick office at times, in line with the demands of the role and team requirements. Working for Warwickshire – This is the difference you makeWarwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. Closing date: 27th of August 2024 Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more