Customer Service Researcher

  • Ellesmere Port
  • Pertemps Network Group

Job Description : Customer Service Researcher

Ellesmere Port

£22,800 basic salary

Monday to Friday 8:30am to 5:00pm

Permanent

An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £22,800. Standard hours of work are 8:30am to 5:00pm Monday to Friday. The main duties of a Customer Service Researcher are:

  • Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects- Use a consultative approach and build rapport with clients to gain as much information as possible- Update the database after every call with new information in order for the client portfolio to use- Managing your own time and workload on a daily basis- Liaising with colleagues to share information- Continue to build relationships with current clients- Deal with inbound enquiries- Research new projects online or within industry publications Benefits :

  • Potential long-term career opportunities within the business- 33 days annual leave (25 working and eight bank holidays)- Four days off for volunteer work and day off for birthday- Life assurance- Private pension- Full industry service training- Ideally have telephone experience within a customer service or sales capacity- Have excellent communication skills- Have the ability to manage your own workload and prioritise tasksKeywords; customer service advisor; customer service agent; customer service operative; telephone researcher; customer researcher; market researcher; market research; customer advisor; customer agent; representative; consultant; call agent; call advisor; call centre; contact centre; inbound; outbound; helpdesk; ellesmere port; chester; Wirral; Cheshire; runcorn

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