.. Do you want to share in the excitement of education and inspire a love of learning? Do you seek the opportunity to join a school team that can support your training and help you develop in your career in education? Do you want to support the delivery of a curriculum that supports every student, now an... .. read more
Customer driven training manager Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibilityall the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future successof their business. Hays are recruiting for an exciting opportunity for a Customer Training Manager to join our client on an ongoing long term temporary assignment for an approximate duration of 12 months. Assignment type: 12 months contract where you will be engaged via Hays Working environment: Hybrid working is an option after training based on a blended approach of "50% working time in the office" Hours per week: 37.5 Pay type: £450 per day The Role :
- Responsible for the design and creation of an internal training programme that instils a customer centricity
- Responsible for the design and creation of education, coaching & training for team managers to support them in the coaching of their teams to change the behaviour required for true customer centricity
- Design learning that encompasses the whole Customer Journey so that associates can deliver exemplary service and facilitate good customer outcomes, applicable & relevant to all areas and job roles.
- Responsible for sourcing external partner to deliver training
- Act upon effectiveness of the training and feedback to further improve the impact of training courses
- Overall responsibility for all training design contractors and outside agencies in the development of training material either, digital, e-learning and or face to face
Skills / Experience :
- Managing external training providers is essential
- Experience in a customer facing, customer handling, customer experience or customer intelligence role is essential
- Finance and Insurance industry understanding including the regulatory environment
- Strong understanding of the Automotive industry and practices
- CPD certificate in Training is desirable, but not essential
- Proven background designing, delivering, and evaluating blended training across multiple channels/formats in a comparable industry (Automotive)
- Experience using content creation software to develop digital training, or extensive experience working with/using software platforms for content generation
- Experience in an operational role or field sales role within the Automotive industry
What you'll get in return :
- 35 days holiday
- Hays Go1 training platform which offers a library of over 70,000 courses. Access to Ben - a flexible employee benefits portal offering support across wide range of topics such as mental health well-being, financial or legal matters
- Pension
- On site canteen
- Free parking
What you need to do now : If you are self-motivated, customer focussed, have strong communication and problem-solving skills then please apply, or call us now. If this job isn't quite right for you but you are looking for a new position, pleasecontact us for a confidential discussion on your career. For any further information please speak to: Ellie Murray-Ireland