Customer Service Representative

Job Title: Customer Service Representative

Overall Job Purpose : Our client is looking to recruit an experienced Customer Service Advisor. This role involves handling incoming inquiries and orders, as well as managing day-to-day office tasks and making outgoing calls to an existing customer base.

Main Duties and Responsibilities

• Handling incoming customer inquiries, orders, and requests efficiently.
• Making outgoing calls to existing customers to take orders and promote new products/services.
• Resolving customer complaints or issues in a timely and satisfactory manner.
• Maintaining accurate records of customer interactions and transactions in the company database/system.
• Providing support to external sales representatives by managing customer accounts and updating price lists.
• Assisting in marketing activities, such as preparing promotional materials or participating in campaigns.
• Ensuring compliance with company policies, procedures, and quality standards.

Person Specification

• Proficiency in computer literacy and keyboard skills.
• Previous experience in a customer service or sales role.
• Excellent telephone and communication skills.
• High degree of accuracy in handling orders and inquiries.
• Ability to work independently, organize tasks, and prioritize work effectively.
• Strong interpersonal skills and ability to collaborate within a team.
• Negotiation skills.

Qualifications and Certification

• In the absence of formal qualifications previous experience will be considered

Additional Information

Type of Employment :Temp - Perm

Working Hours :Full Time Monday - Friday

Location : Cullompton

Remuneration : £11.44 p/h

Job Types : Full-time, Permanent

Pay: £11.44 per hour

Benefits :

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience :

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person