Customer Service Advisor

  • Avonmouth
  • Red Recruitment

Are you passionate about customer care? We’re seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK’s leading supplier of catering equipment. Working fora responsible and sustainable business, you will join a team of people who love food and believe in delivering a great customer journey!

Package and Benefits of a Customer Service Advisor :

  • Salary :£10.66 per hour
  • Hours : Monday - Friday, 8.15am
  • 5.00pm or 8.30am
  • 5.15pm
  • Contract : Temporary to Permanent, 38.75 hours Part-time positions available (minimum 3 days per week)
  • Location : Avonmouth
  • Start date : 16th January or 6th February
  • Amazing progression scheme
  • Fantastic attendance allowance which can mean up to 4 additional days annual leave or a cash bonus
  • Performance-related bonuses
  • Huge discounts on a full range of products

Key Responsibilities of a Customer Service Advisor :

  • Receiving inbound phone calls from new and existing customers to help with their queries
  • Providing excellent product knowledge and advising customers with the most suitable deals to suit their requirements
  • Managing customers’ expectations
  • Having great conversations and generate fit for purpose solutions for customers
  • Making outbound calls to update customers on their deliveries and orders
  • Organising deliveries for customers, ensuring accuracy at all times
  • Dealing with complaints in a professional manner
  • Booking in delivery slots

Skills and Experience of a Customer Service Advisor

  • Previous experience in a customer facing role, i.e., retail or hospitality
  • Previous call centre experience is desirable but not essential!
  • Excellent communication skills and a confident telephone manner
  • Ability to build and maintain customer relationships
  • Passionate about delivering the best customer experience

Red Recruitment (Business)