Care Coordinator

Job summary We are seeking a caring and empathetic Care Coordinator, with excellent customer service skills to join our growing team and be the first point of contact for our patients. The role is a mixture of patient facing, answering telephone calls, greeting patients face to face, and administration duties such as processing referrals, registrations.The role is - 40 hours per week. Starting salary is £ per hour. Please apply with a CV and covering letter stating why you think you will be suitable for the role. Closing date for this role is 18th September 2024, although we reserve the right to close any vacancies from further application when we have received a suitable number of applications from which to make a shortlist. We therefore suggest that you apply at an early stage to avoid disappointment. Main duties of the job The role is a mixture of patient facing, answering calls and administrative work. The following list is not exhaustive but includes the types of jobs for the role: Booking appointments, deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Processing referrals Dealing with insurance reports/requests for private work and copy notes through paper requests and iGPR. About us Compass House Medical Centres is a well-established and friendly practice dedicated to providing high-quality healthcare services to our provide a supportive environment for all our staff with training and regular update meetings. We have high patient satisfaction scores and offer a rewarding environment.Our main surgery is based in a fantastic purpose-built Centre overlooking the sea, with a growing list size of 15,000+ and are rated Outstanding by the CQC. We hold clinics from Brixham Hospital and a branch surgery in Galmpton village.We are part of the Baywide PCN, a dynamic, forward-thinking network of three Torbay practices with a patient population of 50,000 spread across Brixham, Paignton and Torquay. Job description Job responsibilities Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Person Specification Experience Essential Experienced preferred but not essential.