Bmw - Customer Service Advisor

Payout - Customer Service Advisor_

• Full time - permanent_

Salary : : £21,956_

Working hours _: 40 hrs a week annualised hours (Weekly working hours increase come month end) _08:00-19:00 Monday-Friday, 09:00-17:00 Saturday

Location : Datchet

Employee Incentives/ Discounts _: Employee discount scheme including savings on; shopping (retail and supermarkets), cinema, holidays, and top tech and lots more .

Role : Ideal role of a payout agent will be answering any queries or issues that a retailer has with a proposal that has been sent into the payout team for to check. This would be financial documents that gets sent from the retailer to the payout team who will confirm if everything is okay and will process for the agreement to go live for the customer with BMW finance .

Key Requirements:

• To work as part of a team delivering a first class, professional telephone inbound service to support and delight BMWs existing Customers/Retailers._
• Maintain an excellent knowledge of our client’s portfolio of products in order to understand and inform customer/Retailer's needs._
• Provide extensive and in depth BMW Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer/Retailers and building a comprehensive understanding of their requirements._
• Actively create trust with the customer/Retailers, demonstrating an open and honest approach._
• Ensuring ownership is taken and promises made are delivered against._
• To handle enquiries from customer/Retailers in a professional manner._
• Provide Customers/Retailers with a memorable and unique “customer support” experience, reflecting the premium quality of the BMW brand._

Person Specification:

• Experience of working in a similar environment is preferred, where lead generation and nurturing of customers was handled_
• Experience of organizing and coordinating tasks; in a high volume, highly detailed, deadline
• orientated environment._
• Minimum of 5 GCSES grades A-C desirable, but must include Math’s and English Language._
• Demonstrated ability to work in a dynamic and fast paced environment while ensuring a high level of Customer service is delivered to both external and internal customers._
• Proven experienced of working within a Financial Services regulated environment is preferred, however a strong background in a customer service role will be considered as full training will be provided.

Key skills/ Desirables:

• Essential:_
• Telephony skills_
• High volume output_
• Computer Literacy_
• Written Communication_
• Numerical Understanding_
• Organizational Skills_
• Interpersonal Skills_
• Verbal Skills_
• Ability to Multi Skill_

Desirable:

• Data Protection Awareness_
• Anti
• Money Laundering awareness_
• FCA Awareness_
• Complaint Handling Techniques_

Diversity & Inclusion Statement **It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.