.. training to ensure your upkeep of skills and knowledge Benefits Free DBS : Retail Discounts (Blue Light Card) : Employee Health and Wellbeing Service : .. programme Store discount Schedule: 8 hour shift Day shift Overtime Weekend availability Application question(s): Do you have access to your own vehicle? .. read more
Bar Staff - Career Change? Full-Time, Permanent Newcastle - Quorum Business Park
- Do you have experience working as Bar Staff or in another Customer Service role? _
- Are you looking for a career change with more sociable hours, fewer weekends, and more progression opportunities? _
If so, we may have the perfect role for you!
Red Dot Recruitment are currently working with one of the world’s largest broadband companies and we are looking for Bar Staff who are wanting a career change to join the Customer Service team in our client’s Bredbury office. The role will involve handling a high volume of inbound calls and assisting customers with issues regarding their service or account. This is a great opportunity for you to join a global organisation with excellent job security and progression opportunities in this difficult time.
The Bar Staff/Customer Service role : As a Call Handler, you will be responsible for your customers and their technical issues. This will allow you to build on your customer service/broadband knowledge and make a difference with every customer that you speak to. Your daily duties will involve:
- Handling inbound calls from existing customers, providing over-the-phone technical support (full training is provided) and answering customer enquiries.
- Handling sensitive calls and information. Speaking with vulnerable customers and handling calls with extra care.
- Assessing the needs of the customer and taking ownership of the call to provide the best possible solution.
Benefits of the Bar Staff/Customer Service role :
- Basic salary between £19,094 and £19,760 plus a monthly bonus.
- Permanent position - 40 hours per week (Monday - Friday)
- Fully paid training (6 weeks).
- Free on-site parking.
- Great progression opportunities. At least 95% of Managers are homegrown.
- A bright, modern, place to work with excellent staff facilities with excellent transport links.
- Onsite café.
- Develop your career in a global company of over 225,000 employees across more than 40 countries!
Requirements of the Bar Staff/Customer Service role :
- A minimum of 6 months of experience within the Call Centre or Customer Service/Hospitality/Retail sector.
- No unspent criminal convictions
- References to cover the last 3 years of employment.
- Good tenure in previous roles.
- Computer literate with the ability to multitask and use multiple systems at any one time.
Why use RedDot?
Key Words: Call Centre Advisor, Customer Service Advisor, Sales Advisor, Outbound Advisor, Retail, Hospitality, Retail Sales Assistant, Call Centre Agent