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Your role at a glance We are looking for a Junior Technical Specialist to join us in either London or Hove!
You'll be responsible for providing technical support to colleagues across the business. You'll play a key role in ensuring that all incidents, service requests and changes requests are managed within agreed Operational Level Agreements (OLAs), in addition to managing a ticket queue in a triage & first response capacity.
If you're looking for a varied role with exposure to various technology services and looking to progress your career with access to training and certifications, then this could be the ideal next role for you!
What you'll be doing
- Supporting and/or assuring availability and performance of the technical services within the tower in line with company policy and standards.
- Responsible for contributing to incident, capacity, availability, problem, change and knowledge management activities within the team to ensure the service is highly available and continual improved
- Ensuring all changes are technical reviewed and assessed in line with L&G change management processes, and that the team represent the changes at the change approval board in line with policy
- Actively identifying risks, ensuring they are appropriately logged and tracked at the appropriate forums, and taking appropriate action to mitigate or resolve in line with policy
- Providing support to major incidents as they occur, and manging subsequent activities needed to prevent re-occurrence via Problem Management in line with company policy.
What we're looking for Essential
- Windows server basic administration
- Active Directory basic administration
- Azure Active Directory basic administration
- M365 basic administration
Desirable
- AWS basic administration
- Linux server basic administration
- Exchange Hybrid admin basic administration
- ITILv4 Foundation
Benefits : When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.
If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.
About L&G The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
About the business area Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It’s up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives, and contributing to the success of the business every day.
Our commitments to you Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every