Spa Receptionist - Galgorm

  • Ballymena District
  • Galgorm Collection

PREVIOUS APPLICANTS NEED NOT APPLY

JOB TITLE :Spa Receptionist

JOB REFERENCE :SREC 11/23

REPORTING TO : Spa Reception Manager

HOURS :Full-time position based on 5 days out of 7, including weekend work. Shift patterns are varied, early morning/daytime and evenings). Example shift patterns include 6.45am-2.30pm/8.45am-6pm/11am-5pm/2.30pm-10.30pm

LOCATION : Galgorm (Ballymena)

SALARY: £11.92 on appointment, Payscale up to £13.42 PER HOUR

About the Spa at Galgorm : Our Spa is open to residents and Spa members and offers signature treatments and a unique spa experience including the world-renowned Thermal Village. The Spa at Galgorm is the ultimate in relaxation and luxury wellness as the global winner of the Luxury Hotel Spa award, this places Galgorm Spa & Golf Resort firmly on the map as a world-class destination, beating competition from some of the world’s most iconic spa Resorts. Over the last few years, Galgorm received several high-profile global awards including:

  • North East, Scotland, and Northern Ireland Spa Of The Year
  • World Luxury Spa Awards Luxury Golf Resort Spa
  • World Spa & Wellness, Resort Spa of the Year for Western Europe & Scandinavia
  • Conde Nast Johansens Awards for Excellence for Best Spa Experience

Products : Exclusively designed for The Spa at Galgorm the menu of signature treatments offers an unparalleled Spa experience using natural luxury skincare from Aromatherapy Associates, SkinCeuticals, and IMAGE Skincare.

About the role : As a Spa Receptionist, you will focus on maintaining the Spa front-of-house systems and procedures, maximising sales, and ensuring high customer service standards are always maintained. We have two main reception desks, one for all treatment & therapy appointments and the other to facilitate all Thermal Village check in's. You will be trained to operate both desks and assist with all guest's general enquiries.

We pride ourselves on delivering a very high level of customer care, knowledge, and a friendly attitude. We strive to ensure all guest experiences are seamless and guest expectations are met with excellent customer service.

If you are seeking to progress in your career and join an award-winning, supportive team then we would love to hear from you!

The main duties include but are not limited to;

  • Working within office guidelines to ensure that all client bookings are accurate.
  • Dealing with any guest queries, ensuring the guest experience is seamless and that all expectations are met with excellent customer service.
  • Dealing with all client queries by phone, post, online, and face-to-face.
  • Maintaining a good knowledge of all the Resort’s services in order to deal with daily client queries and bookings.
  • Identifying and maximising sales opportunities in all client queries/contact.
  • Producing invoices and handling monies with accuracy, providing receipts as required.
  • Carrying out Front of House procedures as per the daily checklists.
  • Carrying out administrative duties as required.
  • Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person : Essential Criteria, applicants must have;

  • At least 6 months’ experience working in a dynamic, environment in a customer-facing role. :

  • A good customer service background.

  • Confident administrative and IT skills to include word and excel.

  • Have a keen interest in beauty, fitness, or the well-being industry.

  • Strong interpersonal and communication skills.

  • Warm, friendly, and energetic with great pride in your overall appearance.

  • A flexible work approach and be available to work weekdays and weekends.

  • A warm, friendly, and energetic with great pride in your overall appearance.

  • Experience or an interest in the hospitality industry.

Desirable Criteria;

  • Previous experience working as a Receptionist.
  • Previous experience working in a spa environment.
  • Experience or an interest in the hospitality industry

Perks of the job!!

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS

Job Types : Permanent, Full-time

Salary : £11.92-£13.42 per hour

Benefits :

  • Company pension
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: In person

Reference ID: SREC 11/23

Apply now

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