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Tructyre has an exciting opportunity for a Customer Service Specialist to join our Customer Experience team in Gateshead. You will be joining on a full time or part time permanent basis and in return, you will receive a competitive basic salary of £21,732 pro rata.
At Tructyre, our mission is to de-risk Britain’s fleets; Whether we are fitting new truck tyres, servicing existing ones, or attending rapid response incidents our Customer Experience Centre (CEC) are central to our UK network responding to our customer’s as and when they need us.
About the Customer Service Specialist role : Our Customer Service Specialists are responsible for working as part of a multi-skilled Customer Experience Centre team by supplying a high standard of both inbound and outbound telephone support and providing an accurate and efficient invoicing service to our customers.
You will work flexibly across a range of shifts and tasks to help the CEC manage customer demand effectively. This will involve taking inbound customer calls, allocating work to Tructyre depots via outbound telephony, producing invoices as well as owning and resolving customer queries and requests.
Your key responsibilities as our Customer Service Specialist will include, but will not be limited to :
- Respond to all incoming calls within the Call Centre as required and creating jobs (work requests) with the Tructyre depot network.
- Representing the customers’ interests at all times and in all interactions with customers and colleagues.
- Accurately recording transactions on our IT systems.
- Producing invoices, interacting as required with customer systems and other data sources.
- Follow quality guidelines for both calls and invoices, to ensure that our work meets the necessary standards.
- Updating our internal systems and completing any administration as necessary.
- Managing queries and complaints from customers and colleagues, taking ownership and delivering quick, accurate resolutions.
- Work to achieve the standards of a set of customer service KPI’s, measuring invoice and call handling performance.
- Work flexibly to support an operation which runs 24/7 365 days per year.
You will also have experience working in a busy office environment with set deadline and KPIs to meet.
Why is this the next step in your career?
We are looking for individuals who share our passion for our customers and equally want to help our Customer Experience management team to create a fun and enjoyable place to work for our people.
You will be seeking a role that allows you to develop your skills and experience, many of our management teams within the CEC started within a Customer Service specialist position.
At Tructyre, we also recognise the importance of a healthy work life balance and work hard to ensure our colleagues achieve this.
To support our continued commitment to achieving a healthy work life balance, we can offer either full time, part time roles or weekend working and you will receive you shifts 6 weeks in advance.
For full time (40hrs PW) you can expect your shift pattern to cover hours between 6am and 8pm between Monday - Sunday, with a requirement for you to work 1 full weekend, then 1 weekend day the following week.
For part time you can expect your shift pattern to cover hours between 2pm - 8pm with a requirement for you to work every other weekend.
Benefits of becoming our Customer Service Specialist : You will be looking to join a business that value its people, provides support and opportunities to help our colleagues succeed, and also offers an exceptional range of benefits including:
- Permanent full time or part time roles.
- Optional overtime.
- 33 Days Holiday (Inclusive of bank holidays) pro rata.
- Additional holidays for long service.
- Refer a Friend Scheme.
- Tyre Discount Schemes.
- Medicash health cash plan which includes access to a virtual GP and discounts on cinema tickets, high street retailers and gyms.
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face to face counselling sessions).
- Health and wellbeing program.
- A flexible pension scheme, including life assurance.
- Company Sick Pay.
About Tructyre
Tructyre are a proud part of the Michelin and Euromaster group and Britain’s leading truck tyre specialist.
Our mission is to De-risk Britain’s Fleets by offering complete, commercial tyre management to our nationwide client’s. This includes tyre maintenance, tyre supply and 24/7 rapid emergency assistance.
In the UK our team of 600 colleagues work across a warehouse network, regional depots, and our customer experience centre to take care of our customers.