Directorate Support Officer

We have an exciting opportunity for a full time Band 5 Directorate Support Officer within the Children's Acute Directorate. This role will support the directorate by managing the day to day activities and have line management responsibilities for the Medical Secretary Teams and administrative/clerical functions within the group. The post holder will be based in New Cross Hospital primarily. We are looking for someone enthusiastic, who is willing to be hands on and work with staff to get the very best of them with a supportive and motivating management style. A good attention to detail and an aptitude to learn detailed processes is key. The post holder will take a lead role in ensuring a high quality secretarial service is provided to consultants and their teams within the specialties at all times. The post holder will undertake a line management role for all Admin and Clerical staff within their designated specialty teams. The role requires leadership of the whole secretarial team and has overall responsibility in ensuring patient needs are met by achieving both internal and external NHS objectives The post holder will work closely with consultants and the directorate management team to co-ordinate clinical activities, ensuring patients are seen in a timely manner, in line with national targets, including cancer waits and 18 week RTT. The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. To line manage the secretarial teams within the group. To manage workload prioritising as appropriate, ensuring urgent and important tasks are completed within required time scales. To be proactive in the identification of workload issues that affect clinical service provision and with the support of the Directorate Support Manager, develop and implement action plans to resolve the issues To work as part of a group with other Team Leaders across the Trust to look at new ways of streamlining and improving secretarial teams as well as the introduction of new technologies Participate in the process of recruitment and selection of new team members short-listing, interview staff e.g. Secretaries, Administration Assistants To manage sickness / absence and annual leave of the secretarial teams in accordance with trust policy. To assist with the monitoring of mandatory training compliance within the Directorate. To ensure implementation of all relevant Trust Policies within the team e.g. Health and Safety, Patient Confidentiality, Medical Records Policy Regularly liaising with Directorate Management team to ensure departmental priorities are met. To assist the Directorate Management team in continuously improving the service delivered to patients by working under their direction to improve the administration process across the whole group Develop local office procedures/processes Support the Directorate Management team to arrange cover for Consultant’s in times of emergency/sick leave Creating, maintain & update new Consultant and Nurse Led clinics Identify patients that may breach and ensure appointments are secured to ensure compliance of 18 week RTT. Work collaboratively with Patient Access department to ensure that all waiting lists including the “OWL” are managed in accordance with Trust policies and national guidance. Receive enquires from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate. Ability to receive and provide complex and sensitive information Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to. Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.