Employment Advisor - Restart

General information Job Posting Title Employment Advisor - Restart Date Thursday, June 27, 2024 City Enfield Country United Kingdom Working time Full-time Description & Requirements Be part of something greatMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfill their potential, whilst ensuring you meet your own job specific targets.Meet personal performance targets and Key Performance IndicatorsManage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searchingUndertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progressionCo-produce personalised tailored SMART action plans with sequenced interventions and development opportunitiesUse an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessmentsCo-produce effective in-work support plans with participants and employersProactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer serviceFully comply with company policies including those for personal data security, safeguarding and health & safetyWork from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.Please note: This role is fully office based Mon - Fri Customer focussed with a strong commitment to customer careA strong team player with a positive and flexible approach to work and colleaguesPrevious Experience of working in a fast paced, target driven environmentPrevious Experience of delivering services to meet contractual and quality standardsFully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/GoogleStrong communicator – demonstrating an ability to listen, question and build relationshipsDemonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriersDemonstrable ability to plan and organise workload to meet required targets and deadlinesPrior experience of working in a similar role in the Welfare to Work sector is desirableKnowledge of the employability industry is desirablePrevious experience of working in a Recruitment Background is desirable