Aftersales Recall Advisor - Thorne

  • thorne

About the role

Stoneacre, a UK top 15 family owned Motor Group, We currently have an opportunity in our modern and ever expanding head office As a result, we are looking to recruit motivated, enthusiastic individuals like yourself to join our team and progress.

Do we have your interest ?

We are big enough to matter but small enough to care. Being a family business it’s great to mix personally with Directors as well as fellow employees as we put ‘people’ ahead in our business. Come and join us and enjoy

  • Industry leading competitive salary
  • A flexible approach to working patterns
  • Commission
  • Average commission paid during annual leave
  • A range of training and development programmes
  • Industry leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Access to discounts on retailers, restaurants, holidays and much more
  • Free parking

An average day as Aftersales Recall Advisor

You will communicate with customers on a daily basis regarding outstanding recalls and make the required arrangements for these to be carried out ensuring the customers safety.

  • You will produce detailed reports using manufacturer-based systems and communicate your findings to the senior management.
  • You will carry out data cleansing tasks to ensure our customer CRM database is accurate and effective.
  • You will work with colleagues to carry out detailed accurate reviews on our increasing site based to ensure best practice is adhered and produce accurate reports for the senior management.
  • Follow up customers after their visit to ensure the highest customer service was delivered.

About you

  • You will be able to interact with customers in a professional manner.
  • You will have experience working within a customer service role
  • You will have capable communication skills with a natural flair for conversation
  • You will have a passion for delivering excellence and being recognised for that excellence
  • You will be confident in communicating via various methods including telephone and writing
  • You will be results driven with the desire to succeed.
  • You will be able to prioritise and structure your own work/time efficiently
  • You will be able to troubleshoot and have issue solving skills
  • You will have effective time management
  • We want you to love what you do - The rest will come naturally.
Apply now

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